jeppesen and AF

[lancair390]

Bernard,
Here are the details I got from Jeppesen in Europe.
regards,
Christian
www.lancair.at


Prices for Navdata with Obstacle Data (Jahresrevisionsdienst(monthly) and One-Time Updates)
Part # 10018331 DAF13553
NavData+OBS.Coverage.AFS.Advanced Deck Series.VFR.Europe
270.30 €
119.00 €
ph: +49 6102 5070 | fax: +49 6102 508282 | fra-services@jeppesen.com
Jeppesen GmbH | Frankfurter Strasse 233 | 63263 Neu-Isenburg, Germany

[Bernard VDS]

Hi Christian,
Did you receive some answer from Jeppesen on fra-service ?
I have send 2 mails and never received an answer, support from Jeppesen is not like AFS

[lancair390]

Bernard,
I got answer the same day.
Give them a ring!

Christian

[stickandrudderman]

I'll start by saying that I am very happy that I chose AFS for my installation but I'm very frustrated with the whole set-up process. I've just spent a good couple of hours deciphering from this forum and the AFS instructions how to download and install the European mapping software and I THINK I've finally worked it out. Why is it necessary for me to learn a whole new language in order to get the system up and running? I'm not particularly conversant with computer language but it shouldn't be necessary for me to be so. Surely it's possible to provide a simple set of "quick start" instructions, rather than the 70 page instruction manual in order to get a general feel of what is is one is trying to achieve?

Here's my synopsis, please tell me if it's right.

1. Understand that you must use two different SD cards for a) AFS software upgrades and b) mapping software/data
2. For card a) go to the AFS webstore and download the latest files for the correct operation of your unit onto the card. These files will be contained in a "zip" file, which is a digital envelope. Your AFS unit does not contain a letter opener and so you must remove the data from the envelope in order for the unit to be able to see it. This is done by executing the command "extract all files" on your computer. You must then install the card in your AFS unit BEFORE TURING IT ON. Once the card is inserted you can turn the unit on from the aircrafts main power supply and push buttons in the following sequence: (PLEASE ENTER CORRECT SEQUENCE) to get to the page where you can ask your unit to upload or "restore" the new files.
3.Understand that for the mapping data with synthetic vision there are three different files required for it to work. These files are for Map data, Terrain data and Vector data and so you will notice the terms "MAP", "TER" and "VEC" contained in the file names. You may also notice the terms "US" or "EU" somewhere in the file name. This gives you a clue as to the geography of the data contained therein and it's pertinance to your requirements.
4. Understand that for European users, you can only obtain one of these files from the AFS webstore, that being the "MAP" file. The other two files, "VEC" and "TER" must be obtained directly from Jeppeson.
5. Be aware that the Jeppeson website is not the easiest site to navigate. One would hope that by typing "AFS" into their search engine you would be directed to the correct page but alas, you are told that "nothing found".
6. Once you have found the correct page for AFS data, you will find that the page title (How to purchase) does nothing but instruct you to call them up.
7.When you look up the contact details on their site, you will notice that they are open Mon-Sat, but in fact they are not open on Saturdays. If you follow a link to the UK branch you will see that they are open on Saturdays, but when you call them up you will here a message saying "we're not open on Saturdays".
8.Be aware that this data may or may not be (when you finally get it) contained in another envelope (zip file) and you must follow the same procedure as for card a) to install it.
9. By the time you get this far you will think, forget this, I'm off to the pub!

[stickandrudderman]

It's OK, I'm calm now! I realise some of the above is unreasonable, but, well, I don't know.......