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  1. #1

    Contact Us Advanced Flight Systems

    Is the contact form on the web site monitored?

    What are typical response times for questions submitted there?

    What are typical response times for returning telephone calls?

    Thank you,


    BJC
    Last edited by Byron Covey; 05-18-2019 at 02:47 AM.

  2. #2
    No posts from either Rob or Shawn for over two weeks. No reply to telephone message to AFS. No response to question submitted to the Contact Us on the AFS web site.

    Anyone know what the status of AFS is?

    Thanks,


    BJC

  3. #3
    When did you post on the contact form and under what name?
    I will see if our IT People can figure it out
    Rob Hickman
    Advanced Flight Systems Inc.

  4. #4
    The best way to contact us is to email support@Advanced-Flight-Systems.com
    Rob Hickman
    Advanced Flight Systems Inc.

  5. #5
    Quote Originally Posted by Byron Covey View Post
    Is the contact form on the web site monitored?

    What are typical response times for questions submitted there?

    What are typical response times for returning telephone calls?

    Thank you,


    BJC

    Byron,

    We show you filled out the form on May 9th at 11:28AM and Don responded on May 10th at 3:38pm

    Have you checked your SPAM folder?
    Rob Hickman
    Advanced Flight Systems Inc.

  6. #6
    Rob:

    Thank you for checking. I re-checked my spam folder and inbox, and I have not received Don’s response. My internet access, however, is via Centurylink, which is a terrible service.

    I would appreciate it if Don or you could resend the response.

    Thank you.

    Byron

  7. #7
    Member
    Join Date
    May 2016
    Location
    Largo, FL, Based at Clearwater Airpark KCLW
    Posts
    31
    I notice that no tech support (Shawn, or others) has been posted for some time ----- I left a couple of phone messages last week, and have posted on the forum a couple or three times in the past several days ----- all is quiet ----- starting to get concerned since AFS has been great about quick replies/comments. I tried to email a couple of times but for some reason, I got kicked out before it would send. I saw a couple of responses from Rob on the RV forum last week, but nothing from tech support.

    Ron

  8. #8
    FWIW, I exchanges a few emails with Rob following my post above that started this thread. My questions on their web site had an error (mine) in the email address field. I corrected that, and also sent a screen shot to Rob, at his request, on June 2, but have not received any responses to my questions. I agree, this is uncharacteristic go AFS. I hope that Dynon hasn't mucked up AFS.
    Last edited by Byron Covey; 07-02-2019 at 07:35 PM.

  9. #9
    Quote Originally Posted by Byron Covey View Post
    FWIW, I exchanges a few emails with Rob following my post above that started this thread. My questions on their web site had an error (mine) in the email address field. I corrected that, and also sent a screen shot to Rob, at his request, on June 2, but have not received any responses to my questions. I agree, this is uncharacteristic go AFS. I hope that Dynon hasn't mucked up AFS.
    The email on June 2 said "So I believed that it was taking a charge. Sorry for the confusion." So I did not realize you still needed help?

    -Rob Hickman
    Rob Hickman
    Advanced Flight Systems Inc.

  10. #10
    Quote Originally Posted by Rob Hickman View Post
    The email on June 2 said "So I believed that it was taking a charge. Sorry for the confusion." So I did not realize you still needed help?

    -Rob Hickman
    Rob:

    The original request / questions were about:

    1) Connecting the IBBS Pin 2 “Battery Info” to the AFS 5500 Exp. Cable Connector Pin 13 “Volts2”.

    I went ahead and did that. The IBBS as well as the AFS indications appear to be working / displaying properly.

    2) The AGL, altitude above ground, does not work. Looking for guidance on where to start troubleshooting.

    This is still a problem. Still looking for guidance.

    3) I connected a GDL-82 Pin 21, “Fail” switch, to the AFS 5500 Main Cable Pin 8 “input #3”.

    Still need guidance on how to activate an audible and or display message “UAT Fail”.

    Apparently, I had a typo in my email address in the original web site request for information. I sent the corrected address to Don, and asked that he resend his response.p to the corrected address. I have not received a response to that.

    Thank you.


    Byron Covey
    Last edited by Byron Covey; 07-09-2019 at 07:52 AM.

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