Is the contact form on the web site monitored?
What are typical response times for questions submitted there?
What are typical response times for returning telephone calls?
Thank you,
BJC
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Is the contact form on the web site monitored?
What are typical response times for questions submitted there?
What are typical response times for returning telephone calls?
Thank you,
BJC
No posts from either Rob or Shawn for over two weeks. No reply to telephone message to AFS. No response to question submitted to the Contact Us on the AFS web site.
Anyone know what the status of AFS is?
Thanks,
BJC
When did you post on the contact form and under what name?
I will see if our IT People can figure it out
The best way to contact us is to email support@Advanced-Flight-Systems.com
Quote:
Originally Posted by Byron Covey
Byron,
We show you filled out the form on May 9th at 11:28AM and Don responded on May 10th at 3:38pm
Have you checked your SPAM folder?
Rob:
Thank you for checking. I re-checked my spam folder and inbox, and I have not received Don’s response. My internet access, however, is via Centurylink, which is a terrible service.
I would appreciate it if Don or you could resend the response.
Thank you.
Byron
I notice that no tech support (Shawn, or others) has been posted for some time ----- I left a couple of phone messages last week, and have posted on the forum a couple or three times in the past several days ----- all is quiet ----- starting to get concerned since AFS has been great about quick replies/comments. I tried to email a couple of times but for some reason, I got kicked out before it would send. I saw a couple of responses from Rob on the RV forum last week, but nothing from tech support.
Ron
FWIW, I exchanges a few emails with Rob following my post above that started this thread. My questions on their web site had an error (mine) in the email address field. I corrected that, and also sent a screen shot to Rob, at his request, on June 2, but have not received any responses to my questions. I agree, this is uncharacteristic go AFS. I hope that Dynon hasn't mucked up AFS.
The email on June 2 said "So I believed that it was taking a charge. Sorry for the confusion." So I did not realize you still needed help?Quote:
Originally Posted by Byron Covey
-Rob Hickman
We have been extremely busy and we are currently trying to hire more people. Our sales were way up last year and in the first 6 months of this year our sales are up over 50% so we are trying to manage the growth. We have implemented a new Zen Desk tech support email and phone system and I suspect we are still working through the bugs. If you have emailed me and don't get a pretty fast response I did not get it or somehow missed it.
Thanks, Rob ----- Ken sent me a new software update --- I installed it, and, this morning, flew toward a line of thunderstorms off the coast ---- the Nexrad appeared on the screen, disappeared after about 30 seconds, and then, a minute later came back loud and clear! ---- looks like the new software took care of the problem.
Ron
Rob:Quote:
Originally Posted by Rob Hickman
The original request / questions were about:
1) Connecting the IBBS Pin 2 “Battery Info” to the AFS 5500 Exp. Cable Connector Pin 13 “Volts2”.
I went ahead and did that. The IBBS as well as the AFS indications appear to be working / displaying properly.
2) The AGL, altitude above ground, does not work. Looking for guidance on where to start troubleshooting.
This is still a problem. Still looking for guidance.
3) I connected a GDL-82 Pin 21, “Fail” switch, to the AFS 5500 Main Cable Pin 8 “input #3”.
Still need guidance on how to activate an audible and or display message “UAT Fail”.
Apparently, I had a typo in my email address in the original web site request for information. I sent the corrected address to Don, and asked that he resend his response.p to the corrected address. I have not received a response to that.
Thank you.
Byron Covey
Do you have the HRTERRAIN folder on the USB drive and is synthetic vision working properly? Post a picture of your CHECK -> ABOUT page, the bottom shows what GPS is feeding that data.Quote:
Originally Posted by Byron Covey
SET -> Hold CAL -> Inputs -> Set input #3 Usage to Generic and label it "UAT Fail"Quote:
Originally Posted by Byron Covey
Will do when I get home from Oshkosh. Thanks.Quote:
Originally Posted by Shawn McGinnis
I was omitting changing the usage to Generic.Quote:
SET -> Hold CAL -> Inputs -> Set input #3 Usage to Generic and label it "UAT Fail"
Thank you.
BJC
Synthetic vision is not working. The USB drive does have HRTERRAIN, and is in the upper USB port. Does it need to be in the lower port on the 5500?Quote:
Originally Posted by Shawn McGinnis
Thanks,
Byron Covey
Which port shouldn't effect the EFIS. Be sure to properly eject the drive from the computer.
If this is a new drive be sure that you are using FAT32 filesystem and that the label is set to AFS_DATA.